Delivery Assurance – Complex Program Management

Physical Therapy Provider | Enterprise Project Management

Liberty implemented a uniform system and process for executing enterprise-wide projects at a national PT chain, allowing for greater efficiency and consistency throughout the organization.

Impact At A Glance

Project Management Structure and Tooling System Created

Over three months, Liberty planned, designed, and implemented a custom Smartsheet project management system. The client deliverables included an intake process, a PM toolkit, custom reporting dashboards, and a bespoke EPMO Standards and Practices guide.

Improved Governance and Visibility

The team introduced a standardized governance model and project review cadence to increase transparency with leadership across enterprise projects. Dashboards rolled up at the department and C-suite levels to provide applicable leadership views.

Project Overview

The EPMO project focused on standardizing and improving project management practices. This involved establishing a robust governance structure, implementing uniform tools (like Smartsheet), and revising project intake and approval processes

The Business Problem

The company faced challenges with disparate project management practices – with dozens of initiatives in flight and competing priorities, many items were redundant or left without executive sponsorship until they faded away. This communication gap led to inefficiency, a lack of transparency, and suboptimal resource utilization.

The Outcome

The EPMO brought a standardized approach to managing enterprise projects, resulting in more efficient and transparent project intake, prioritization, and status tracking. The business outcomes included faster project execution, better resource allocation, and enhanced visibility across all enterprise projects.

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