“Car tech is redefining the automobile and reshaping the auto industry, emphasizing mobility and, in the process, transforming not just a vehicle’s operations, but also its interactions with people and objects,” says the Consumer Technology Association (CTA; July 9, 2019).
Autonomous vehicles (AVs) continuously grab headlines and are discussed daily, if not hourly, across major traditional and social media platforms. Recent examples include Hyundai Motor’s plan to set up a $4bn joint venture with Dublin-based auto technology group Aptiv to develop autonomous cars by 2022 (Financial Times, September 23) and the move by the capital of central China’s Hubei province to grant licenses for companies to test self-driving vehicles (Bloomberg, September 23, 2019). By 2020, Bosch expects one million on-demand shuttles to be on roads in the U.S., China and Europe, increasing to 2.5 million shuttles by 2025, many of them self-driving and electric, according to the CTA.
Given their popularity and highly innovative nature, the growing presence of automotive technologies at electronic trade shows, especially the annual Consumer Electronics Show (CES; January 7-10, 2020; Las Vegas, Nevada), comes as no surprise. This is reflected in increasing numbers of CES exhibitors: from 3,600+ in 2014 to 4,500+ in 2020, which is partly due to participation of original equipment manufacturers (OEMs) and Tier 1 suppliers from Detroit, China, Germany, Korea and Japan.
Hi-tech and start-up companies are actively involved as well and are showcasing their driverless capabilities and products at CES. This combined cross-industry momentum hit a high in 2019, resulting in extensive attention from global media, with headlines including: “CES 2019: Mobile, Autonomous and Intelligent” (Forbes); “Autonomous Cars a Top Trend at CES 2019” (CBS News); and “Car Companies Will Show Off the Latest in Self-Driving Tech at CES” (Barron’s). The impact of CES is not restricted to Las Vegas or to hi-tech trade shows; it has notably disrupted the Detroit Auto Show, a longstanding January car event that is moving to June (starting in 2020) in an attempt to mitigate the loss of OEM exhibitors, media attention and product debuts.
Participating in CES is a key step towards mobilizing your autonomous program for long-term strategic and financial success. As an exhibitor, you must have an executable strategy to stand out at the conference. Based on Liberty Advisor Group’s hands-on CES autonomous experience, this paper outlines what is needed to have a driverless car exhibit that draws attention, generates buzz and provides a return on your substantial trade show investment.
Mega trade shows provide companies with a global platform and audience to introduce new products and concepts. They are expensive, however, and deserve a thorough benefits analysis to verify that capital is optimally used. This is why Liberty treats CES participation as a large-scale corporate project and developed a five-step project management process to ensure autonomous exhibits have a defined strategy that can be operationalized and managed to completion.
Below, we examine each process step needed to successfully prepare for and execute an autonomous exhibit at CES.
Vision and Strategy: Given the enormous effort required to deliver a CES exhibit, aspiring exhibitors must define and obtain consensus for their vision and strategic rationale for attending the trade show. If either one is not supported, then it is recommended to postpone CES projects until the basis for attending can be articulated and agreed to.
The following is an example of a client’s long-term autonomous vision and strategy for CES:
Scope: Exhibitors should articulate what they will do at CES to help deliver their strategy. This establishes the scope and the corresponding parameters of the exhibit. Scope considerations include:
In addition to booth(s), will the exhibit offer autonomous demos in vehicles?
What are the boundaries of the AV demo?
How will the product stand out during demos?
Will partnerships be established in conjunction with the demos?
ROI (return on investment): Tweet volume, use of hashtag(s), and increases in website traffic are important qualitative metrics that depict an effective CES awareness strategy. At that the same time, exhibitors need to determine whether their CES investment is creating value. Liberty recommends using a modified ROI with the following inputs for companies not yet generating profits from their products or solutions:
The resulting modified ROI equation is: (Return/Total CES Investment) x 100
Capability and Capacity: Participating in CES puts you on a global stage for all to examine. In an era of heightened scrutiny, where the smallest mistake or misstep has the propensity to go viral, it’s critical to understand whether your company has the ability and time to flawlessly execute.
Here are several questions potential exhibitors should ask themselves:
If any of the responses are ‘no’ or ‘limited,’ then consider outsourcing certain roles and/or functions to event specialists and contractors. Addressing capability and capacity gaps as early as possible enables you to better operationalize your CES program.
Executive Sponsorship: The final component of the Initiation step is formalizing your trade show effort with support and buy-in from senior executives. This also includes securing commitment from leaders who are AV stakeholders to attend CES. Going through the formality of obtaining the appropriate approvals and sponsorship mitigates risk, prioritizes the CES effort and improves the likelihood of meeting strategic objectives.
Exhibitors need to thoroughly plan before diving headfirst into execution. We recommend starting with the identification of prioritized business requirements and the desired characteristics of your trade show display. Both of these items need to be considered from the attendees’ viewpoint and should align with your company’s objectives. However, with a trade show as large as CES, you’ll likely need to segment attendees specific to your company and product to ensure the experience meets their respective needs.
As a next step, work with your cross-functional team (product manager, marketing, investor relations, engineering, legal, etc.) to identify target stakeholder groups (media, investors, distributors/buyers, technical/business groups, partners, etc.) that you’ll cater to based on the objectives of your trade show appearance. Additionally, you’ll need to identify an advocate from your organization to interface with each stakeholder group.
These stakeholder advocates will develop the high-level business requirements in the context of the exhibit’s objectives. For example, if one goal is to improve consumer brand awareness, then you’ll want to pay special attention to the experience of media and buyers/distributors. Will you also be looking for new investors or planning to give existing ones a preview of an upcoming product? If so, you’ll want to ensure these VIPs have privacy and a fully compliant experience. Rationalizing the business requirements happens next; to streamline this effort, it is recommended to validate the requirements against your company’s business objectives and eliminate any that do not meet them.
Once the business requirements are documented and agreed to, functional requirements are needed to illustrate what has to be done, how to do it and the level of effort required. To demonstrate how this works, consider the following business requirement: to improve how last-mile transportation buyers perceive the safety your autonomous delivery vehicle. One way to achieve this is with a video presentation of safety tests that your product has successfully completed/passed. Another option is to perform the safety tests on a closed outdoor course adjacent to the convention hall that permits observers to be close to the action. Each approach has trade-offs, such as cost versus the desired level of customer confidence, and they need to be weighed against the intended business outcomes. Another important aspect is location. Depending on how extensive and interactive your autonomous exhibit and demonstrations are, you may require more than one venue – convention hall booth, outdoor exhibition tent, and hotel suite – to ensure the needs of your key stakeholders are met.
Security requirements must be considered as well. Most autonomous technology is leading edge and very tempting to bad actors. Be sure to protect your intellectual capital at trade shows as carefully as you would at your corporate office.
The next step is to develop the integrated workplan with an emphasis on cost, staffing and timelines to complete deliverables. It is critical to capture input from advocates and SMEs to ensure the efforts to realize the stakeholder experience are accurately represented. Based on our experience, the workplan will require several iterations due to potential timing and/or budget overruns. The easiest way to rationalize the plan is by removing those business requirements that have the lowest priority. Finally, have contingency actions for your workplan. Showcasing the latest driverless technology at the prototype level is inherently risky and may require last minute changes. Additionally, management may modify business objectives given how fast the autonomous market is evolving.
For the purposes of our execution discussion, we’ll assume you’ve decided to maximize attendee engagement and social media buzz with an AV demo. The implication is that the complexity of your effort will dramatically increase. Not only will you need to meet all of the CES rules, but if you venture out onto public roads then additional state and local regulations will need to be followed. Based on Liberty’s experience with supporting our client’s autonomous road demonstration, here are the key areas that require flawless execution.
Resources: Mobilizing a CES exhibition team will be challenging. We outlined the importance of ensuring that your leadership and key company experts can attend as part of the Initiation step. Before moving forward, you must reconfirm their commitment.
You will immediately be faced with a key decision: which portions of the team should be outsourced? Unless your company is a regular on the convention circuit, you may not have the skills required to flawlessly execute your exhibit’s workplan. So, how do you decide? Revisit the Capability and Capacity analysis performed during the Initiation step. Any area that you identified as ‘no’ or ‘limited’ should be outsourced. Strategic functions and pertinent business roles, e.g., product management and engineering, should be kept in-house.
In Liberty’s CES experience, common areas to outsource include:
It is important to note that conventions typically mandate that their organization provide certain functions, such as equipment moving and food service.
Autonomous Vehicle Demo Area: Delivering an autonomous vehicle demo requires you to work with CES to secure outdoor space(s) on convention property. Your business and functional requirements will dictate whether the demo takes place on a closed course or public roads, the number of vehicles, and the approximate size of your booth/temporary building. It is also recommended that exhibitors visit the site several months in advance, preferably during a different convention, to get a sense for crowds, street level traffic and the general vicinity. The objective here is to confirm that the proposed demo area will support the desired attendee experience.
Approvals: Conducting driverless demos on public roads will require you to abide by state and local laws, and convention center rules and regulations which includes licensing for vehicles and drivers as well as insurance. The exact route and behavior (e.g., drop-offs) of your demo will dictate which government agencies (Las Vegas, Clark County, etc.) you will need to work with. Nevada has historically welcomed autonomous car technology, but you should engage the appropriate agencies as early as possible to ensure your proposed public road demo is compliant.
Infrastructure Installation: Due to the tight supply and long lead times of certain autonomous driving components (e.g., V2I and DSRC equipment), it’s important to identify upfront all of the critical parts that your demo requires, and confirm that you have the required inventories or sourcing contracts in place. Otherwise, you should expedite procurement activities and prioritize efforts to secure regulatory approvals. Finally, if the planned demo route requires traffic signal DSRC infrastructure but it hasn’t been installed, you should increase your workplan’s timeline by approximately one to two months.
Marketing and Corporate Communications: As previously mentioned, the CES environment is highly competitive due to the volume of exhibitors and the presence of MNCs who are willing to invest heavily in their exhibits and demos. Given this, your CES strategy and workplan must articulate and deliver the exhibit’s business requirements and attendee experience so that key influencers will share their positive impressions across their networks. In Liberty’s experience, having a dedicated CES marketing team bolsters the likelihood of achieving this objective.
Development and Testing: To optimize your autonomous demos, there is a need for additional product development specific to the location, use cases and attendee experience. The previously documented functional requirements are an excellent starting point for your engineers. That said, issues will occur and they need to be discovered ASAP. Relocating a portion of the development team to Las Vegas in order to run tests in the city will facilitate the early detection of problems. Your Las Vegas test plan should include functional, environmental and durability tests to ensure the city’s characteristics and environment, e.g., sand, traffic patterns, low humidity and infrastructure, will not negatively impact your CES demos.
Training: In order to successfully exhibit at CES you’ll need a cross-functional team comprised of company employees, subcontractors and possibly specialized consultants. To ensure the attendee experience is carefully curated, each person on your team will need to understand their role and the product(s), and be able to articulate key messages. Should you want to modify the message based on attendee groups (e.g., media, investors, VIPs and general admission) then additional training will be required to manage this complexity. A detailed training plan supported by practice sessions will better prepare your cross-functional team to execute the CES program on Day One.
Preshow Dry Runs: Your exhibition team will need to get to Las Vegas several days before the start of CES media days to build out the exhibit and demo areas, familiarize themselves with the environment and conduct the final set of dry runs. This will be your last chance to refine and adjust your demo, scripts, role definitions, and potentially reassign people. It is best to conduct as many dry runs as possible with your full team in the exhibition and demo environment.
Command Center: A CES Command Center for your team manages information flow, quickly resolves issues, mitigates risks and improves quality. This should be comprised of cross-functional leads (product, marketing, investor relations, engineering, legal, and other applicable parties) and an overall CES lead. On a nightly basis, the Command Center should conduct After Action Review (AAR) to identify lessons learned and disseminate recommended changes for the next day’s show.
As with any other corporate project, to ensure the successful execution of your exhibit, the CES team should use a program operations model to monitor spend, track progress, manage risks, escalate issues and provide daily status briefings.
Measure: To ensure the investment of time, staffing and cost in CES is optimally used, metrics are needed to provide a 360-degree view of progress. Several items to measure include:
Issue and Risk Management:
We recommend instituting a risks and issues log to:
All entries should to be ranked based on a system of criticality and severity ratings in order to prioritize risks and issues. Additionally, the highest ranked items are included on status reports until resolved. Liberty recommends that executive sponsors hold a weekly meeting to review the most urgent/highest priority risks and issues; approximately two to three months prior to CES, this meeting should be held daily.
The following actions are recommended to continue the momentum realized during CES:
Liberty Advisor Group is a goal-oriented, client-focused and results-driven consulting firm. We are a lean, handpicked team of strategists, technologists and entrepreneurs – battle-tested experts with a steadfast, start-up attitude. Our team, with an average of 15+ years of experience, has delivered over $1 billion in operating income improvement and over 300 M&A deals for our clients. We collaborate, integrate and ideate in real-time with our clients to deliver situation-specific solutions that work. Liberty Advisor Group has the experience to realize our clients’ highest ambitions. This year, Liberty has been named to the 2019 Best Places to Work in Chicago and to FORTUNE’s list of Best Workplaces in Consulting and Professional Services.
Our autonomous experience includes planning and executing CES strategies that encompass exhibits and public road demos, designing and mobilizing commercialization strategies, standing-up new supply chains, creating and finalizing CapEx and OpEx budgets, and developing and executing talent management strategies to secure robotic and AI engineers.
To learn how Liberty can support your autonomous vehicle projects, contact Krzysztof Rzymski, Principal at Liberty Advisor Group (firstname.lastname@example.org) or Alex Jay, Principal at Liberty Advisor Group (email@example.com).